You can delete your CapTheFlag account and its data at any time, including a guest account. You do not need to delete the app first, and deleting the app alone does not delete your account.
Option 1: Delete in the app (fastest)
- Open CapTheFlag.
- Go to Settings, then Account.
- Tap Delete account (for guest accounts: Delete guest data).
- Confirm. If you use Sign in with Apple, you are asked to confirm with your Apple ID so we can also revoke the app's access to it.
Deletion is immediate. You are signed out and the app starts fresh.
Option 2: Request deletion by email
If you no longer have the app or cannot open it:
- Email {{CONTACT_EMAIL}} with the subject "CapTheFlag account deletion".
- Send it from the email address linked to your Apple or Google sign-in, if you can, and include your username (for example
Player_3f9a1c) if you know it. If you used Sign in with Apple with "Hide My Email", tell us which Apple relay address was used or send from the address it forwards to. - We may ask one question to confirm the account is yours. We do not ask for passwords or ID documents.
We delete the account within {{EMAIL_DELETION_DAYS}} days of confirming the request and email you when it is done.
Guest accounts cannot be found by email because they have no email. Delete them in the app, or simply uninstall: inactive guest accounts are deleted automatically after 90 days.
What is deleted
- Your account and user ID
- Your email address and sign-in link to Apple or Google
- Your generated username
- All game results, statistics and your leaderboard entry (removed from the public leaderboard within about 5 minutes)
- Your premium status and any Top 20 reward
- Your customer record at RevenueCat, our purchase-validation provider
- Sign in with Apple: the app's access to your Apple ID is revoked
What is kept, and for how long
| Data | Why it is kept | How long |
|---|---|---|
| Purchase records held by Apple or Google | They are part of your Apple ID or Google account, not your CapTheFlag account. This is also how you can restore Remove Ads later | Under Apple's or Google's own policies |
| Transaction records held by RevenueCat, Apple or Google for tax and accounting | Legal obligation | As long as the law requires |
| Server logs (IP address, user agent, request times) | Security and operations. Not used to rebuild your account | Up to {{LOG_RETENTION_DAYS}} days, then deleted |
| Our email exchange about your deletion request | Proof that we handled the request | Up to {{SUPPORT_RETENTION_MONTHS}} months |
| Advertising data collected by Google AdMob | Google controls this data | Under Google's policies. You can reset your advertising ID in your device settings |
Settings stored on your device (such as haptics) and your ad consent choices stay on the device until you uninstall the app or clear its data.
Your purchases
Deleting your account does not refund or cancel a Remove Ads purchase, because it belongs to your Apple ID or Google account. If you reinstall later, tap Restore purchases in Settings. Refunds are handled by Apple or Google.
More details are in our Privacy Policy.